Future of Agentforce: cyber threat landscape

The future of Agentforce is marked by swift business operations, and constant stream of AI-driven value. More and more AI agents process vast amounts of data, automate customer touch points, and interact across multiple platforms.  At the same time, the cyber threat landscape will also be in flux. Here are our key predictions when it comes to cyber threats, and security strategies for adapting to them.

Prediction 1: Agent efficiency drives exponential growth in data volumes

AI agents, like those powered by Agentforce, excel at streamlining workflows, automating routine tasks, and enabling organizations to scale operations. By eliminating artificial restrictions, such as hiding customer service contact forms, businesses can handle significantly more inbound cases.

As a result, the sheer volume of data being processed – both structured and unstructured – will rise dramatically.

With an influx of data, the need for robust, real-time file and URL scanning solution for Agentforce workflows will grow exponentially in the future. Organizations must deploy scalable, efficient threat detection systems like WithSecure™ Cloud Protection for Salesforce to mitigate risks without compromising operational agility.

Prediction 2: New ways of processing and distributing content

In the future, Agentforce agents will manage and distribute files and URLs at an unprecedented scale, both within organizations and externally to customers and partners. Agents may inadvertently share malicious content, amplifying the spread of threats.

The risk of malware and phishing attacks increases as malicious files and URLs spread more freely through automated systems.

Organizations need advanced real-time scanning solutions that proactively detect and neutralize threats. WithSecure’s cloud-native protection layer ensures that files and URLs are scanned immediately as they enter the platform, and again when a user interacts with them. They are effectively neutralized before they can disrupt operations or damage customer trust.

Prediction 3: Integration with collaboration tools expands the attack surface

Agentforce integrates with tools like Slack, WhatsApp, and Salesforce Messaging for In-App and Web (MIAW), facilitating seamless communication. For instance, a recruitment AI agent might share links to candidate portfolios or PDF resumes in Slack channels. However, these conveniences come with risks.

Collaboration tools will become a more prominent vector for malicious content, with harmful files or phishing links reaching large audiences quickly.

To address this, businesses must prioritize centralized security solutions that sit where data is processed and stored – within Salesforce itself. By centralizing protection at the source, organizations can ensure that all files and links handled by Agentforce agents are safe before they reach external platforms.

What does the future of Agentforce look like from the threat landscape’s point of view?

In the grand scheme of things, how does the AI and Agentforce dominant future change the threat landscape? We are already seeing a significant surge in SaaS breaches – +300% year-on-year to be precise. The same growth rate can unfortunately be seen also in malicious content on Salesforce, as detected in the customer environments we protect. SaaS applications, including platforms such as Salesforce, are increasingly targeted by cyber criminals.

If the detection ratio of malicious files and phishing links remains the same or grows, and the volume of unstructured data grows, the risk of a data breach through these agentic workflows becomes a more pressing concern.

GenAI has been seen as a disruptor in cyber threat landscape for a while now with services like FraudGPT rising in popularity. However, GenAI has also become the disrupted. Vulnerabilities of services like DeepSeek and Meta’s Llama make it clear that the same weaknesses apply to AI services as any other software.

Although the future of GenAI and agentic AI has many uncertainties, cyber defenders can prepare and take action.

The good AI vs. bad AI race will keep on going. Defenders should adopt advanced security measures that leverage AI and machine learning to detect threats as fast as the agents operate. At the end of the day AI is fast. Agents are fast. Attacks that leverage AI are fast. Similarly, speed in preventative measures is crucial.

What you can do to secure your Salesforce data in the age of agents

• Adopt real-time scanning: Implement AI-powered solutions like WithSecure™ Cloud Protection for Salesforce to ensure continuous protection for growing data volumes. Secure files and URLs shared via Slack, WhatsApp, and other platforms to reduce exposure.
• Focus on centralized protection: Since agents operate within Salesforce, protecting the Salesforce environment directly is more effective than securing individual endpoints or third-party tools.
• Regularly audit and update data: Maintain clean, accurate, and secure datasets to minimize the risk of inaccuracies in AI-driven workflows.
• Apply the pirinciple of least privilege: Only give agents the access and permissions they require to do their job. Manage access and authentication vigilantly.
• Educate and train teams: Equip users with the knowledge to manage and secure AI-powered operations effectively.

100% Salesforce native threat protection for Agentforce workflows

Agentforce boosts efficiency by automating customer touchpoints, but it also increases exposure to malware and phishing risks through the handling of files and links.

WithSecure™ Cloud Protection for Salesforce addresses these gaps with real-time scanning that integrates natively into Salesforce workflows. By stopping threats at the source, it ensures both AI agents and human users operate safely, preventing disruptions and securing sensitive interactions.

Trusted by highly regulated Fortune 500 enterprises globally, WithSecure Cloud Protection for Salesforce delivers scalable, quick-to-deploy Salesforce native protection. No added complexity, hindrance to your operations, or impact on your custom workflows. You are fully empowered to leverage Agentforce’s potential without compromising the safety of your data.