Files are essential to your Salesforce workflows, but they’re also an easy attack vector. Whether it’s contracts uploaded through a customer portal, invoices submitted via Service Cloud, or internal attachments exchanged in agent chats, every file entering your Salesforce environment carries risk.
That’s why choosing the right file security solution for Salesforce isn’t about ticking boxes. You need to ensure you have deep, real-time protection against the full spectrum of file-based cyber threats. This means everything from well-known malware to emerging, never-before-seen zero-day attacks.
Two kinds of file-based threats — and why you need protection against both
Attackers aren’t just reusing the same old tricks. They’re evolving, and often hiding malicious content inside seemingly harmless files like PDFs, Word docs, and image files.
1. Commodity malware
These are widespread threats that security vendors have seen before. This includes viruses, trojans, and ransomware families that have recognizable digital “fingerprints.” Many legacy antivirus products rely on signature-based detection alone, which can be effective here… if you’re lucky and the signature database is up to date.
2. Zero-day and polymorphic malware
These pesky threats are the real problem today. Zero-day malware is completely new, often crafted specifically to bypass traditional detection. Polymorphic malware, meanwhile, mutates its code every time it spreads, evading both basic signature detection and one-time-only scanning. These threats are harder to spot, and can cause real damage before anyone notices.
That’s why a file security solution for Salesforce must go beyond static scanning to get results. And accuracy counts.
Proven protection: AV-TEST award-winning threat detection
When selecting a file security solution for Salesforce, you need assurance that your protection is tested and proven – not theoretical marketing pitches.
That’s exactly what WithSecure delivers. Our advanced malware detection engine, used in WithSecure™ Cloud Protection for Salesforce, is the same core engine behind WithSecure Elements, which earned AV-TEST’s Best Protection Award 2024 after achieving flawless detection results across an entire year of enterprise-grade testing.
Throughout 2024, AV-TEST rigorously evaluated WithSecure Elements across more than 90,000 malware samples as part of its Enterprise Protection Test. The result? A perfect malware detection rate. Not a single threat slipped through. WithSecure effectively blocked every attack and prevented any damage to the test systems.
“This result demonstrates the relentless dedication of WithSecure Intelligence, as well as our R&D and cyber security teams, whose expertise ensures our customers stay protected against both known and emerging threats,” says Paolo Palumbo, VP, W/Intelligence at WithSecure.
This recognition from AV-TEST (which is one of the most trusted independent testing organizations in the cybersecurity industry) offers assurance that WithSecure’s detection capabilities are not only fast and intelligent, but validated in real-world conditions.
For Salesforce customers, this means that WithSecure Cloud Protection for Salesforce brings the same industry-leading protection into your cloud environment — scanning every file that touches your business, from support tickets and partner portals to automated chat workflows.
Whether it’s a known virus or a zero-day threat disguised in a PDF, you can trust WithSecure to stop it before it spreads.
Real-time, multi-layered defense that fits Salesforce
WithSecure Cloud Protection for Salesforce goes far beyond a basic upload-time file scan. It delivers continuous, multi-layer protection at every stage of your Salesforce workflows — from file uploads and downloads to dynamic interactions via forms, support cases, partner portals, Slack, and more.
Here’s how it works:
Multi-layered file analysis engine
Every file is evaluated using a robust stack of detection technologies, including:
- Signature-based scanning for known malware variants
- AI-powered behavioral analysis to detect suspicious patterns and polymorphic malware
- Cloud sandboxing for deep inspection of complex or unknown file types
- Real-time threat intelligence feeds, always up-to-date
This ensures your Salesforce environment is secured against both commodity malware and zero-day threats — no matter where the file comes from or how it’s shared.
Real-time protection at every entry point
WithSecure doesn’t wait to act — it scans files immediately when they’re:
- Uploaded to Salesforce (e.g. via cases, forms, portals, chats)
- Downloaded by users or agents
- Accessed or shared within Agentforce workflows or messaging integrations (e.g. WhatsApp, Slack, Web Chat)
This real-time scanning capability is key in detecting threats like polymorphic malware, which may change form depending on who interacts with it — a major blind spot for conventional AV tools.
Advanced detection of malicious URLs & QR Codes
Files today are more than just files — they’re often delivery vehicles for phishing links or embedded QR codes pointing to malicious sites. WithSecure scans inside documents and images, detecting:
- Malicious links, shortened URLs, redirects
- QR codes embedded within files
- Obfuscated or hidden content
These capabilities are critical in stopping phishing attacks and preventing social engineering threats from reaching your team through Salesforce channels.
Native to Salesforce — not bolted on
Unlike external integrations or API-based workarounds, WithSecure Cloud Protection for Salesforce is a truly Salesforce-native application, meaning:
- No middleware, no added infrastructure
- Deployed directly from AppExchange
- Integrates seamlessly into Salesforce UI, objects, and workflows
- Works with standard and custom objects, Experience Cloud, Sales Cloud, Service Cloud, Government Cloud, omni-channel Agentforce workflows, and more
It’s fast to deploy, easy to configure, and fully aligned with Salesforce’s architecture. Truly native does not equal just an app’s management interface on Salesforce, but the actual way that it is built and integrated.
WithSecure Cloud Protection is already trusted by Fortune 500 companies and public sector organizations worldwide. It meets the highest requirements for security, compliance, and reliability.
File security is the foundational element of Salesforce security
Malicious files are still one of the easiest ways into cloud platforms like Salesforce. It’s also one of the hardest to detect without advanced protection. Without a purpose-built solution, there is no visibility into file-based threats on Salesforce, making incident response and forensics expensive and time-consuming.
WithSecure Cloud Protection for Salesforce uses multi-layered, real-time analysis to detect both commodity malware and elusive zero-day threats. Powered by industry-leading engines and embedded natively in Salesforce, it stops what others miss before it ever reaches your data, workflows, or users.