The Importance of Data and Security Literacy for Salesforce Users in 2023


In 2023, it’s more important than ever to ensure your organisation is on the right track in terms of data and security literacy.

A lack of data literacy and security awareness among team members could pose a big problem for companies using Salesforce in the coming year, so now’s the time to start working on cultural changes.

Data and security literacy are becoming increasingly important in the workplace today. In the digital age, organisations must stay informed and vigilant in order to protect their data and remain secure. With the emergence of Salesforce, a powerful cloud-based customer relationship management platform, comes an additional challenge for companies to ensure their data is safe and secure. This is especially true as we start 2023, as data and security literacy among team members becomes even more necessary.

Organisations must be proactive when addressing data and security literacy amongst their team members. A lack of understanding around these two areas could lead to a dangerous situation in which a company’s Salesforce instance is vulnerable to attack. In order to ensure a safe and successful transition into 2023, it’s important that organisations address this growing issue of data and cyber-security illiteracy as soon as possible.

Outlining the Growing Problem

Data and cyber-security illiteracy can be a major problem for organisations using Salesforce today. Thanks to the wide range of features offered by Salesforce, businesses the world over have placed their trust in the platform, depositing large amounts of sensitive company and client data in the cloud. This success comes at a cost, however, as it creates an attractive target for cyber criminals. This risk is compounded by the fact that many organisations have employees who lack the knowledge or understanding to properly handle this type of data.

Another important area staff should be aware of are supply chain attacks. Supply-chain attacks targeting cloud providers are a growing concern for companies that rely on cloud-based platforms for essential business operations. A Salesforce supply chain attack happens when an attacker infiltrates an organisation through a third-party application or service connected to the Salesforce platform. Once they’ve gained access, they can look for customer data, financial information, and other sensitive documents (for more information check out our white paper). To prevent these attacks, organisations must ensure that staff understand the risks and that all third-party applications are up-to-date with the latest security patches.

Sparking Cultural Changes Around Data and Security


In order to protect against such threats, organisations must make sure they are taking steps now to ensure their teams are well-versed in both data literacy and security awareness when using Salesforce come 2023. One way they can do this is by implementing comprehensive training programmes that focus on both areas so employees understand how best to use the platform without putting the company at risk from potential malicious activity or human error. Additionally, management should also consider introducing incentives for teams who complete such training programmes as an added bonus for them to take part in them willingly.

Alongside these cultural changes, the risk of data loss through human error can be decreased further through the application of preventive cyber security technologies such as those offered by WithSecureTM. For example, WithSecure™ Cloud Protection for Salesforce detects malicious content and prevents it from piercing into your business-critical cloud platform – and lets no junk stay there rent free. Malicious files and URLs are scanned and automatically removed, preventing users from interacting with malware and accessing malicious phishing sites. Content is scanned both on upload and download, and you can scan your environment on-demand. Transparency is also prioritised, as user uploads and interactions with malicious content are easily traced, helping to avoid further infection or breaches down the line.


In conclusion, heading into 2023 means preparing your organisation with enhanced levels of both data literacy and cyber-security awareness amongst team members if you want your company's use of Salesforce to remain secure. By taking steps now towards sparking cultural changes around these two topics within your organisation you can rest assured knowing your company is well prepared for any potential threats that may arise.

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