End-of-life date: –

RTM/GA release date: August 28th 2024

Security hotfixes: Yes

Non-security hotfixes: Yes

GA: May 29th 2024

Security hotfixes: yes

Non-security hotfixes: yes

End-of-life date: –

RTM/GA release date: April 24th 2024

Security hotfixes: Yes

Non-security hotfixes: Yes

End-of-life date: –

RTM/GA release date: December 4th 2023

Security hotfixes: Yes

Non-security hotfixes: Yes

End-of-life date: September 30th 2024

RTM/GA release date: October 12th 2023

Security hotfixes: Yes

Non-security hotfixes: Yes

End-of-life date: May 24th 2024

RTM/GA release date: September 6th 2023

Security hotfixes: Yes

Non-security hotfixes: Yes

End-of-life date: May 24th 2024

RTM/GA release date: May 5th 2023

Security hotfixes: –

Non-security hotfixes: –

Salesforce makes major updates to their platform three times a year, usually in their Spring, Summer, and Winter releases. Salesforce plans their platform updates months in advance and communicates the schedule to partners and customers through update sessions for the Salesforce roadmap. Salesforce first validates pre-release updates in sandboxes and then automatically rolls out new platform releases to production environments globally.

WithSecure™ is committed to supporting the latest Salesforce platform updates and providing full product compatibility with new releases before they are deployed to the production environments. When changes introduced in a Salesforce platform release break compatibility, WithSecure™ may release new versions of the Cloud Protection application to address and fix compatibility issues.

The product lifecycle consists of major, minor, and maintenance versions of the product. Typical changes in the product per version type include:

• Major (M.0)
• Distinctively new generation of product or significant changes in the product functionality, performance, or security
• New integration with the Salesforce platform, WithSecure™, or 3rd party services
• Minor (x.N)
• New features and improvements
• Support for Salesforce platform updates
• Support for new languages
• Maintenance (x.x.C)
• Maintenance releases (also known as patches) address defects or vulnerabilities
• Maintenance releases may bring small improvements for existing features and functionality

WithSecure™ reserves the right to discontinue or deprecate existing functionality from a new (major or minor) product version based on changes in the threat landscape, market situation, Salesforce platform, or any other business reason. All such changes are noted in the product release notes.

The product version policy is applied to the WithSecure™ Cloud Protection application. WithSecure’s Security Cloud and other backend systems used by the application follow an internal lifecycle policy and do not require any actions from customers. WithSecure™ updates the Security Cloud and other services without any impact to the application functionality and performance.

Support for major and minor product versions is a minimum of 12 months from general availability or 3 months from the release of the next major or minor version, whichever is shorter.

WithSecure™ may release a new major or minor release of the WithSecure™ Cloud Protection application to support any new updates to the Salesforce platform. In such cases, the previous version of the WithSecure™ Cloud Protection application is announced as reaching end of life once the new version of the WithSecure™ Cloud Protection application becomes generally available.

Maintenance releases do not extend the lifespan. A new maintenance release automatically deprecates any previous maintenance release within the same major or minor version.

WithSecure™ Cloud Protection application can be updated by installing a new version from the Salesforce AppExchange. WithSecure™ highly recommends customers to validate a new version of the application in sandbox environments before deploying it to production.

The customer is responsible for updating the WithSecure™ Cloud Protection application in their production and sandbox environments, even if they choose to opt out of automatic updates, and for making sure that they are using the officially supported version.

WithSecure™ provides automatic product updates free of charge to all customers with valid licenses. The automatic update function is enabled by default. The customer can define the preferred weekday and time for installing a new version of the WithSecure™ application in their production or sandbox environment.

It is possible to disable automatic product updates. However, WithSecure may update the application irrespective the customer’s configuration if there is a critical defect or vulnerability that can impact performance or compromise the security of the customer’s Salesforce organization. If the customer does not upgrade to the new version before the previous version reaches end of life, WithSecure™ reserves the right to update the software (both the sandbox and production environments) remotely on behalf of the customer.

WithSecure™ makes end-of-life product announcements on the End-of-Life Announcements page. We encourage customers to visit the site regularly as it contains useful information regarding WithSecure’s end-of-life program.

To inform partners and customers well in advance of any approaching end-of-life milestones, WithSecure™ sends an electronic notification at least 30 days prior to the product’s end of life.

WithSecure™ reserves the right to change this policy without prior notice, in which case the new policy will be made available to partners and customers on the supported products page.